At Vitalabs, we strive to do our very best to deliver an amazing product and customer experience, which includes assisting you with any issues that may arise along the way. Should a situation develop that involves the return of any product to our facility, we hope our return process helps ensure a very positive resolution for all.
PLEASE NOTE: We must be notified IN ADVANCE of all product returns (for any reason). Our facility will only accept returns that have been previously approved and include the necessary documentation. If you need to make a return, please follow our 3-step return process below:
Our 3-Step Return Process
STEP 1 - Initiate Return Request
Email support@vitalabs.com with your order number and the reason for your return.
STEP 2 - Wait for Return Approval
Our team will investigate and, if necessary, take relevant action to repair, replace, and/or refund your items.
STEP 3 - Ship Back Your Return
If approved, you will be given full instructions along with all documentation necessary to process your return.
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